d3wey.com

IT Support - Support Process

The personal touch is key in IT support. 'Tech speak' only where needed and as much or as little involvement as you want. Below is the basic process used for the services offered.

    contact
  1. Contact and discussion of your needs

    Firstly we will talk about your requirements, the equipment you have (or will need), advice on its purchase (if not pre-purchased).

    If it's an IT fault you have then you will be asked some basic questions (in a human manner unlike that of a patronising 'help line' service!... oh how we loathe them sometimes!).

    Depending on the equipment, your location and the task in hand, we will arrange a date to meet. If the situation is urgent this will be discussed upon contact.

  2. contact
  3. Meeting (and maybe a cuppa!)

    Next we will meet up. The process will begin by looking at the equipment you have, making sure you have everything that's needed and finalising a price (after some diagnosis if the request relates to a fault).

    Generally installations, equipment set up and problem solving will be carried out on site at your location. Problems needing further work may mean I will need your system overnight.

    If a computer is needed to be taken away, all documents (unless unretrieveable) will be backed up at your location and the back up hard disk held by you until the PC returns.

    It is hard to guarantee how long faults will take to fix. Some are simple, some can be VERY complex and there is always a chance a 'fresh start' will be needed. This could include the requirement for purchasing new software or hardware but this will always be a last resort (and again data is rarely damaged).

    Installations, network set up and upgrades should be straightforward and take no longer than an hour or two AT MOST but again this will depend on the circumstances.


  4. contact
  5. Phone Support

    Once you are a customer I will be glad to offer phone support for minor problems or questions no matter how small including purchasing advice (and some research) should you be looking to upgrade.

 


  • cookerburra

    www.cookerburra.co.uk

    Cookerburra Oven Cleaning is UK franchise web site. Customers can search for their local oven cleaning franchise by post code and see a customised franchise page with details and images of that franchise.

    Franchisee's can log in, order products from HQ, change elements of their web page, change prices etc

  • buzzImage

    www.buzzimage.co.uk

    Buzz image is a fairly basic site but it incorporates a fully functioning Flash based e-commerce solution that the customer wanted to be integrated into their site

    Customers can layout and design a host of printable items such as t-shirts, mugs, mouse mats. You can change fonts, colours and upload your own artwork.

  • cholsey parish council

    www.cholseypc.org

    A simple website for the Cholsey Village Parish Council that was commisioned to replace an old, out of date design that was not being updated

    Features include useable mapping, the ability for the council to update their own news and events sections via a simple CMS solution

    The site is due to grow in size over the years with more functionality that will help it become fully self managing

  • highland medical

    www.highlandmedical.co.uk

    Highland Medical is a local company in Wallingford who specialises in equipment for surgeons

    The site is still in its original layout from a South African company but will be having a full d3wey.com redesign soon

    The challenge was re-creating the site fully from an out of date ASP based site without having any access to the original server

    d3wey.com has since become Highland's soul IT support company

  • behind closed doors

    www.industrialdoors-bcd.co.uk

    Behind Closed Doors are a local, successful, family run Roller Shutter Door company based in South Moreton. The owner Colin wanted a website that could really show his customers the types of installation they are capable of

    The site has a host of video demo's of their products as well as plenty of images to show of the variety and diversity of their work

  • lambert construction

    www.lambert-construction.co.uk

    An Abingdon based construction company, Lambert Construction are a classic service industry client who gains nearly all work from reputation and word of mouth

    The owners wanted a site that had class, looked professional and gave prospective customers a place to see examples of their work via gallery images

    From beatiful kitchen installations to full blown building refurbishments, there are examples of them all.

  • stuff4fun

    www.poshfish.com

    Posh Fish is a highly successful Fish Restaurant in Headington, Oxford

    The owner was just re-opening after a fire caused major problems and while its location meant plenty of business was always assured, there were countless requests to be able to view a menu before ordering

    The request was for a very basic site that had the information the customer's wanted. It is a perfect example of what can be done on a budget

    The site gets several hundreds of visits every week proving its worth

  • stuff4fun

    www.tcom-security.co.uk

    Tcom Fire & Security specialise in supply and fit of security and fire alert systems for high end business and domestic customers

    The owner wanted a site that they could refer prospective customers to so they could get a feel for the options and products available. The was also a need for the site to be used to draw in more business via web searching so the SEO on the site plays a major role

  • stuff4fun

    www.stuff4fun.co.uk

    Stuff4Fun is a full e-commerce website for all your costume needs.

    Developed using a fully customiseable PHP/MySql database driven shopping cart system and integrating with the UK's most popular Payment Gateway (Sage Pay UK) d3wey.com's e-commerce solution is both affordable and practical. If you are interested in an e-commerce site contact d3wey.com for a quote!

  • janespoochmobile

    www.janespoochmobile.co.uk

    Jane is just one owner of a 'The Pooch Mobile' franchise and knew the importance of getting her name out there.

    An informative yet fun website that gives customers an excellent feel for the services and products Jane offers. We even shot and embedded a video of a dog being washed so customers could see how it works

  • rjeplastering

    www.rjeplastering.co.uk

    One of d3wey.com's first site and soon to be re-vamped

    A classic case of a local self employed plasterer that needed an affordable yet functional site to give his company visibility on the web.

    Since going live RJE plastering is the top website on google for plasterers in Oxfordshire. Proof of how important good Search Engine Optimisation is

  • passionateaboutpilates

    www.passionateaboutpilates.com

    Emma runs local classes so didn't need any bells or whistles on her site

    A very simple one page layout based on an image but with SEO tricks behind it to make Google, Bing and other search engines see lots of detail, this really is an example of a VERY affordable website

  • coelweb

    www.coelweb.co.uk

    Coelweb is an example of using the web to sell in small volumes without the need for full e-commerce (and the costs associated).

    Publishing historical books to a very niece market globally, the use of Paypal integrated into the site allowed the owner the ability of taken payments from all countries without the need for exchange rate issues or separate bank accounts

  • cholseyunitedfc

    www.cholseyunitedfc.co.uk

    A local football team site designed hosted and maintained by d3wey.com

    Currently a re-fresh is being generated that will give any football team an affordable, self maintainable, content management system while allowing the theme and design to be totally unique.... if you are a team interested please contact d3wey.com for time scales

  • 2020 Accounting

    www.2020accounting.co.uk

    A small, personal and friend accounting company

    The owner of the company is just starting up and hence needed a brand, logo and website that was both distinctive but friendly in feel

    The process involved several one to one sessions with the owner to fine tune the design of the brand

  • 2020 Accounting

    www.wheelers-electrical.co.uk

    Wheelers are a busy electrical company in South Oxfordshire

    The owners had an existing but dated website and came to d3wey.com for a refresh. Branding stayed the same but the site was overhauled, modernised and holds much more information

    Being a busy company d3wey.com is now working closely as an IT consultant for Wheelers. The transfer from the old host, email setup and domain migration was all carried out

    In 2012 d3wey.com did a full re-brand with Wheelers including logo, site, vans, stationary etc

  • 2020 Accounting

    www.pmeplastering.co.uk

    PME Plastering based in Chalgrove was another start up company

    The owners had created a free website with a large well known printing brand but it had no personal touch and they found it hard to use. d3wey.com helped transfer the domain name from the large company, transfer email addresses and then develop and design a full bespoke website hosted at an affordable cost